Refund Policy
At QuinoaQuill, we take pride in delivering fresh, high-quality organic quinoa cereals and snacks. Because our products are perishable food items, our refund policy reflects the nature of what we sell.
All Sales Are Final on Perishable Items Due to the perishable nature of our organic food products, we generally do not accept returns or offer refunds once an order has been delivered. This policy is in place to ensure the safety and integrity of our products.
Damaged or Defective Products If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@quinoaquill.com with:
- Your order number
- A description of the issue
- Photos of the damaged or defective item(s)
We will review your request and, at our discretion, offer a replacement, store credit, or refund.
Exceptions We do not offer refunds or replacements for:
- Products that have been opened, used, or partially consumed (unless defective)
- Orders where an incorrect shipping address was provided by the customer
- Delays caused by the carrier or circumstances outside our control
Subscription Orders If you are on a subscription plan, you may cancel or modify your subscription at any time before the next billing cycle. Refunds are not issued for subscription orders that have already been processed and shipped. To manage your subscription, visit your account or contact us at hello@quinoaquill.com.
Contact Us For any questions about your order or this policy, please reach out to us at:
hello@quinoaquill.com QuinoaQuill — Auroras Pantry LLC 3626 Silver Star Rd, Orlando, FL 32808 United States